It’s well known that Yorkshire folk don’t suffer fools lightly and tend to tell you how it is. And, this West Yorkshire Chinese takeaway owner has exploded on social media for doing just that.
Alice Cheung runs the Oriental Express restaurant in Pudsey, Leeds goes out of her way to reply to negative reviews given on Just Eat and some of her replies are absolutely brilliant.
Such as when one review claimed the food had been ‘terrible’ it was met with a cutting reply that pointed out the customer’s wrongdoing.
It read: “You ordered a Vegetarian Munch Box and then called the shop to complain there was no MEAT in it. We sent what you ordered and there was nothing wrong with it. The bad review is to cover your error.”
In an interview with Leeds Live, Cheung said the restaurant usually gets awarded top star reviews, but, where other restaurant owners pander to negative complaints – she likes to tell them where to go.
She said that the negative “ reviews tend to put business owners down and demotivate them, I want to be realistic. I think review [responses] should be honest and not corporate responses.
“People need to know the truth especially other people reading reviews!”
She added that she tries to give ‘honest truthful answers’ to sometimes ‘silly comments’ all while bringing ‘banter to the platform’.
Another reviewer complained there was battered brawns in their chicken dish, to which Cheung replied: “Will you please open your eyes and read the descriptions, you ordered the ‘Special sweet and sour’ which contains king prawns.
“You got what you ordered so how is this our fault. The food was fresh and perfectly cooked. We are good but mind reading the stupid is not one of our skills.”
And in response to another person claiming their delivery had been ‘forty-five minutes late’, Cheung shot back: “For the one-millionth time stop exaggerating, ten minutes max if it was late and I very much doubt it was.”
As Yorkshire folk, you can’t help but give the owner a round of applause, she does not suffer fools lightly that’s for sure.
Another customer wrote: “Order delivered to wrong address. Luckily neighbours could read and delivered my order for me. Salt and pepper chips were hard and not tolerable. Ruined my meal.”
The Oriental Express replied: “That is the first time we have gone to the wrong house and the name given by the person at the door was exactly the same as the one on the order. Not only can they read they are psychic too.”
After one reviewer left a 1-star review with no comment they replied to it saying”Thank you for the stars, maybe next time you could tell the world why the low score.”
Check out Oriental Expresses Facebook and Instagram.
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